A friend has had nothing but trouble with the free phone & they have blown her off....phone that works now! You just have to give AW a call and request an upgrade. If they refuse, your other option is to activate service with another Lifeline provider. a GSM or locked phone), or that NO Hydro Reach phones can be activated on AW at all? I got it and have had more issues with it than the cheapy cheap small reg phone they sent me in the beginning. Assurance Wireless phones are crap and I don'tcare if people say we complain about the phones.Don't know if she would want a smartphone, so a list of any that are acceptable will be appreciated! They'll provide you with a new phone, and port your number over for you. I have the ZTE Quest because I wanted an upgrade and AW said this was the best. Anyways, AW clearly states that they Hydro Reach is compatible. Just because we get this service for free doesn't mean we deserve crap! Actually, I like the one I have, but dropped it too many times! That certainly sounds extremely frustrating to say the least!
I've dropped it several times, so I'm wanting to get another similar phone. Personally, I would call them in advance prior to purchasing a phone on my own to verify that it will work, and definitely try to get a transcript of that conversation. Oh yeah, one more thing, the obvious lesson learned. Well, about that Virgin Mobile-packaged Kyocera Hydro Reach I bought off e Bay, it will not work on AW's network. You can't buy it new anywhere except some folks peddling it on e Bay, and that is too "new". Oh, and to top off what a complete screw-up AW is, the sweet New Delhian suspended my service, as if I had lost my phone. I clearly explained that my phone (an older VM Samsung pay Lo) and service were fine, but the battery was no longer holding a lasting charge, hence the need for another phone.
This statement is in the AW FAQs:"The ZTE Quest is the recommended compatible Android smartphone that can be used on Assurance Wireless at this time. The friendly yet difficult to comprehend rep promised to send me a phone, a smart phone, to arrive within 7-10 days. Fortunately, I was able to restore it online.ughhhh!!!
I did, however get some food stamps and I "qualified" for a phone from Assurance Wireless.
I don't care how bad the phone is, I am happy that I have it and I don't have to PAY for it.
The service is great, however the phone is not that great. Unfortunately, there's no real science behind this as Assurance no longer publishes what's compatible. So instead of paying for the dump to get rid of them, some genius mind had the idea: Why not give them away to the lower class citizens and control them... I received 2 texts last week that I will be upgraded to 1 GB next month. Time will tell if the phone lasts, but for now, it meets my needs.